Refund Policy

Our Promise

We stand behind Get Off My Carpet products. If you are not satisfied with your purchase, we want to hear from you.

Eligibility

To request a refund:

• You must contact us within 30 days of purchase.
• The product must have been purchased directly from getoffmycarpet.com.
• Proof of purchase may be required.

Because this is a consumable cleaning product, refund requests are evaluated on a case-by-case basis.

How to Request a Refund

Email us at:
info@getoffmycarpet.com

Approved Refunds

If approved, refunds will be issued to the original payment method used at checkout.

Please allow several business days for the refund to appear, depending on your bank or payment provider.

Shipping

Original shipping charges are non-refundable unless the item arrived damaged or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact us within 7 days of delivery. Photos may be required to resolve the issue.

Contact

For refund-related questions:
info@getoffmycarpet.com